Depending on the size of your organization, information technology (IT) professional roles can vary dramatically. If you work at a smaller company, you might be expected to wear many hats. If you work for a large enterprise company, you're likely highly specialized.
Either way, IT leaders are dealing with a growing demand to align their efforts, from operations to production to administration, with the entire business. Keep reading to learn how you can reduce the time it takes to operate your IT help desk, change-management process, IT asset management (ITAM) process, ongoing projects, and user provisioning through automation.