Associated with
Nick Mehta
Posted Apr 12, 2017
•
4 min read
Customer Success Without Usage Data: SaaS' Dirty Little Secret
If we published anonymized "Health Scorecards" from our non-SaaS and SaaS clients, I bet you wouldn't be able to tell which are from which bucket. So while you might think the solution to understanding your clients depends on a journey to the cloud, in reality, it's much closer than you think.
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