Earlier this year, we awarded the 2024 TrustRadius Top Rated badges for Help Desk Software. The TrustRadius Top Rated awards are unique in that they are an unbiased reflection of customer sentiment, based solely on user satisfaction scores.Here are the winners in each segment, listed in order of research frequency on TrustRadius. We have also provided insights on how to pick the right help desk software based on your needs and current industry trends.