While enabling people across an organization to easily find and share the knowledge needed to do their work may seem like a no-brainer, it's surprisingly hard to get right - and increasingly critical to business success. At our recent Remoticon event, we dug into this topic to unpack what it takes to build a truly knowledge-driven culture, and were thrilled to learn from one of the foremost experts in this space, Dana Tessier, Director of Knowledge Management at Shopify.