A hotel front desk staff's friendliness, competency, and efficiency are proven factors in the effectiveness of their first impression on guests. It's all about the customer experience. But even if you hire well, it's still suggested to conduct hotel front desk training in order to bring out those characteristics in your staff and establish consistent experiences across the board. Here's everything you need to know about creating your own training program, choosing the right tools, and running it in-person or online.