The Efficiency Crisis In Customer Success | Customer Success and Product Experience Software | Gainsight
Associated with
Nick Mehta Nick Mehta
Posted Dec 19, 2019 6 min read
The Efficiency Crisis In Customer Success | Customer Success and Product Experience Software | Gainsight

But this year is the year that thousands of SaaS companies are "gazing into the abyss" of their financial spreadsheets. I don't know if the abyss is gazing back into them ("Beware that, when fighting CFOs, you yourself do not become a CFO..." - SaaS Nietzsche, probably), but I do know they're realizing what got them here in terms of customer success won't get them to the future.

More Ways to Read:
🧃 Summarize The key takeaways that can be read in under a minute
Sign up to unlock