Incident vs. Service Request: ¿cuál es la diferencia? | Freshservice
Posted Sep 16, 2021 3 min read
Incident vs. Service Request: ¿cuál es la diferencia? | Freshservice

In ITIL, incidents come in two categories: service requests and incidents. These are followed by the process of fulfillment which was introduced to...

More Ways to Read:
🧃 Summarize The key takeaways that can be read in under a minute
Sign up to unlock