Associated with
Colleen Fazio
Judy Weader
Posted Feb 8, 2022
•
8 min read
Press Ganey Plans To Acquire Forsta And Level Up To Human Experience
When we talk with healthcare firms about customer experience, they often ask about best practices from within their peer group, unsure that anyone outside healthcare can really understand the unique complexities of their industry. Yesterday's announcement that Press Ganey plans to acquire customer feedback management (CFM) vendor Forsta signals that more vendors are interested in [...]
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