ibex, a global leader in business process outsourcing and customer engagement solutions, faced challenges in hiring and retaining quality candidates amidst high turnover rates, exacerbated by the Great Resignation. To address this, ibex implemented an intelligent interviewing approach leveraging Verint Intelligent Interviewing, part of the Verint Workforce Management portfolio. This solution employs advanced predictive modeling and analytics to assess candidate skills and engagement earlier in the hiring process, ensuring job success and satisfaction in contact center roles. With Verint's technology, ibex conducts over 2,000 candidate assessments monthly across multiple locations, enhancing the quality of hires and streamlining the recruitment process to meet hiring targets effectively.