Associated with
Steven Jones
Posted Sep 13, 2023
•
3 min read
Catalina Express Improves Overall Call Center Performance with Workforce Management Professional
Steven Jones serves as the Workforce Manager for Catalina Express. He helped introduce Verint Workforce Management Professional to the call center and trained his team of agents. Since then, he has been using Verint Workforce Management Professional daily, and the solution has proven to be a tremendous asset to the company.
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