If you're trying to grow your practice, you know how important the patient experience is. It determines how you take care of patients, how easy you are to work with, and how likely it is that patients become who bring you new business. But is your patient journey up to snuff? Are you working to constantly improve it? And what mechanisms are you using to get feedback from patients? How are you making sure patients are allies of your practice and not just another patient? Let's go over a few steps your practice can take to develop a rock-solid patient journey.