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How Customer Service Will Evolve In 2021
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Kate Leggett Kate Leggett
Posted Apr 26, 2021 • 4 min read
How Customer Service Will Evolve In 2021
Forrester Forrester

The upheavals of 2020 forced customer service organizations to rapidly shift their operations. But which changes will become permanent? Explore the future of customer service in this episode of What It Means with VP, Principal Analyst Kate Leggett and Principal Analyst Ian Jacobs.

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