Accor Plus drives more revenue with a conversational strategy

CRM / Zendesk / Case Studies

Accor Plus drives more revenue with a conversational strategy

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Christopher Douglas

Posted Jan 26, 2023 • 7 min read

Accor Plus drives more revenue with a conversational strategy

Zendesk

Since implementing an omnichannel CX system using Zendesk, Accor Plus has achieved 20% increases in both revenue from digital sales and CSAT.

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