5 Signs That Your Knowledge Base Is Failing - Freshservice Thoughts
Posted Nov 13, 2019 7 min read
5 Signs That Your Knowledge Base Is Failing - Freshservice Thoughts

Implementing a knowledge base has become one of those things support providers know they need to do, but often they're not sure how to do it well, or they try hard but aren't sure if their knowledge base is achieving its desired result. A well-built knowledge base can show success in two common factors:

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