Associated with
Martta Eicher Rabago
Posted Aug 31, 2020
•
12 min read
Spotlight on ServiceChannel: Lessons As They Garner A 50% NPS Response Rate | Customer Success and Product Experience Software | Gainsight
Recently, our Chief Customer Officer, Ashvin Vaidyanathan, met with Mike Rivisto, Senior Vice President, Customer Success, and Services at ServiceChannel along with their Senior Director of Customer Success, Jessica Countess. While their recent NPS score of 73.8 is incredibly amazing by itself, the underlying game-changing story lies in:
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