Both Hotjar and Lucky Orange are useful for analyzing online user behavior: they help you move past traditional analytics so you can understand how and why your visitors behave the way they do on your site and create an experience they will love.
So if you want to:
Better understand your users' behavior so you can improve their customer journey and the overall user experience (UX)
Make changes to your website, when high-level numbers from traditional analytics-like traffic and drop-off rates-aren't giving you enough clarity about what to change
Narrow your focus to individual user issues and offer real-time support on your site
Discover problems and website bugs, and address live visitors' concerns via chat
using software like Hotjar or Lucky Orange will help you reach your goals. There are things you can do with one of the tools but not with the other, and vice versa-so it really comes down to what type of information you need, and how you intend to use it. This piece is here to help by laying out the differences and similarities between Hotjar and Lucky Orange.