Cybersecurity, project management, and human resources software made a huge impact on the survival of small businesses in 2021.
We polled 500 small and midsize businesses (SMBs) that have been in operation for at least 12 months and have no more than 500 full-time employees currently on staff to ask about the software they purchased in 2021. We also asked about the kinds of challenges they were trying to solve, and what their experiences with researching and purchasing software involved. Based on our survey results, we identified three types of software that all businesses should have in their toolkit: