Associated with
Tyler McNally
Posted Nov 23, 2020
•
9 min read
Lessons from GitLab: Implementing Customer Success Operations At Scale | Customer Success and Product Experience Software | Gainsight
As the Customer Success function matures, it's increasingly clear that Customer Success Operations (CS Ops) plays a critical role in driving effectiveness and efficiency just as Sales Ops does for the Sales function. We're interviewing a few rockstar CS Ops leaders to showcase how leading organizations drive growth and efficiency across their post-sales teams.
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