A customer visits an eCommerce store site to find a bag pack. From the featured products on the homepage, he picks a bag pack that looks great and meets his requirements but there are no reviews from other customers for this product. He goes on a different eCommerce site and finds a similar but different brand's bag pack. This product page has 10 customer reviews posted on it and the majority of the customers are talking about the great quality and how spacious it is. What store site do you think this customer is going to buy the product?
You probably know this already that you need product reviews on your eCommerce store site and how important these reviews are for the sales.
According to marketingland, 90% Of Customers Say Buying Decisions Are Influenced By Online Reviews
According to Inc, 84 Percent of People Trust Online Reviews As Much As Friends
If you think online reviews get lost in all the Internet noise, think again. Research shows that 91 percent of people regularly or occasionally read online reviews, and 84 percent trust online reviews as much as a personal recommendation. And they make that decision quickly: 68 percent form an opinion after reading between one and six online reviews.