Associated with
Joana de Quintanilha
Clarissa Skinner
Posted Sep 28, 2021
•
12 min read
Vragen en antwoorden rond hoe journey maps te gebruiken zijn als een tool voor verandermanagement
CX Professionals moeten customer journey maps gebruiken als een tool voor verandermanagement om medewerkers, die interacties ondersteunen of direct contact hebben met klanten, te helpen de klantervaring te verbeteren.
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