Now you can empower end users to resolve issues on their own (without additional support from Salesforce Admins) to help improve efficiency and productivity. In fact, our new AI bot can function as an additional Admin on your team: answering technical questions and handling error messages in real time.

Maintain complete visibility by accessing a full record of all the conversations between end users and the AI Assistant. Plus, the escalation process is seamless: Sweep can create a ticket directly in your ticketing system, whether it's JIRA, Asana, Zendesk, or others. Your admin or revenue operations team can then take over, ensuring no request goes unnoticed.