Associated with
Aaron Rudger
Posted Jun 21, 2015
•
3 min read
When Customer Flight Can Hurt an Airline
No transformation comes without pain and mastering the forces at play today in the race to digital success is no exception. The latest chapter in the digital transformation story appears to be unveiling upon Southwest Airlines. For the past two days customers experienced issues interacting with Southwest's .com and mobile assets as a result of high digital demand driven by a flash 3-day fare sale.
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