Often companies forget about customer centricity, thinking that just having good customer support is enough. But, customer centricity is all about being proactive with customers and preventing problems before they happen.  
Craig Stross is the Senior Operations Manager at PartnerHero, a BPO that's mission is to extend the impact of innovative companies to economically underserved communities in the US and abroad. Craig is also the host of the Customer Experience Leaders Chat podcast, where he talks to custo