Equal web access is crucial for everyone to be able to find vital public service information, which is typically only available online; to access telehealth services; and to shop. COVID-19 was a boon to online shopping, as people avoided bricks-and-mortar stores out of fear of infection. The market saw 10 years of growth within just 3 months, and eommerce's share of total retail sales rose to 14% in 2020 from 11% in 2019. For many consumers, ecommerce became a lifeline for accessing vital groceries and medication.