Can pay TV providers really compete and win against the more nimble, over-the-top (OTT) content providers such as Netflix and Amazon Prime Video? Yes, they can. But to do so, they must focus on the experience. That experience should allow consumers to get their service up and running fast and to trust that when a problem arises, it's going to be fixed in a flash-sometimes even before they're aware it's a problem.
Delivering that kind of responsive experience is not only possible, it's here today. Digital Home Service, powered by Oracle Cloud, taps into the power of machine learning, Internet of Things (IoT), and predictive analytics to give providers a cloud-based weapon in the war for media and entertainment industry consumer loyalty.