Apple Podcasts | Google Podcasts | Stitcher | Spotify   Customer feedback is at the core of building an exceptional customer experience. In fact, it's a great place to start working on CX because it's information that you already have. It's available through online reviews and ratings, social media comments and reactions, and other touchpoints you've got set up. More effective collection, organization, or analysis of your customer feedback will give you an idea about what your customers want more of. How do you get started in delivering better experiences for customers based on their feedback? Guests on this podcast have shared so many ideas. We discuss them on this episode of The Customer Experience Podcast. I'm Ethan Beute, Chief Evangelist at BombBomb, host of The Customer Experience Podcast, and co-host of the #CX series on B2B Growth. I also co-authored a book on using personal video messages to improve customer experience - "Rehumanize Your Business." In this episode, you'll learn... • How to make the bad good and the good better • Why I value customer feedback so much • What sources of customer feedback you might have overlooked • What previous episodes focus specifically on handling feedback ...