Arrow left
Technology Research Services / Forrester / Podcast Episodes
The Economics Of CX
Associated with
Jennifer Routhier Isabella Jennifer Routhier Isabella
Dr. Maxie Schmidt Dr. Maxie Schmidt
Victor Milligan Victor Milligan
Posted Apr 10, 2019 • 4 min read
The Economics Of CX
Forrester Forrester

Forrester Analyst Maxie Schmidt-Subramanian reveals the powerful (potential) relationship between customer experience efforts and financial performance.

Other content from Forrester
Explore all
379: Journey Mapping Masterclass 1: Frame The Effort
Podcast Episode
379: Journey Mapping Masterclass 1: Frame The Effort
Fueling The Consumer's Healthcare Journey - Focusing On Ease And Individualized Care Will Accelerate Trust
Article
Fueling The Consumer's Healthcare Journey - Focusing On Ease And Individualized Care Will Accelerate Trust
European Digital Identity: Insights For The Bold And The Ambitious
Case Study
European Digital Identity: Insights For The Bold And The Ambitious
What The US Election Results Mean For Consumer Spending
Article
What The US Election Results Mean For Consumer Spending
Featured by Salesforce
B2B Marketer's Guide to ABM
Featured
eBook
B2B Marketer's Guide to ABM
Salesforce Claimed Salesforce