The head of Diversity, Equity & Inclusion at GoTo emphasizes the importance of creating an inclusive workplace where every employee feels valued and supported. They reject superficial approaches to DE&I, focusing instead on genuine, internal progress. They share insights on fostering open communication, involving all employees in DE&I efforts, addressing biases, and embracing a growth mindset. They stress the need for humility, continuous learning, and taking meaningful action to create a more inclusive environment. They emphasize that DE&I is an ongoing journey, not a checkbox, and urge other organizations to prioritize genuine efforts over following trends.