In the digital era, customer expectations are rising exponentially, and they involve greater degrees of personalized service. Meeting such demands requires smart decisions, none perhaps more important than selecting the right PMS – a cornerstone for delivering exceptional guest experiences.

The 2019 Smart Decision Guide to Property Management Systems is exactly what it says: It's a detailed guide containing everything you need to know about next-generation hotel property management systems. It's essentially a roadmap, guiding hoteliers to select the best PMS for their businesses, and it's packed with key industry insights with facts and figures. This 2-part blog series is here to help with making those crucial decisions and highlights some of the report's main topics such as: cloud deployment, guest experience management and personalization.