Finding the key to a client's heart... it's vital, yet at the same time, such a difficult thing to do! Exceeding client's expectations can make the difference between getting the contract and not getting the contract, what are expectations? When a person uses the services of a company they have certain expectations of that company, and if they are disappointed, they will go elsewhere. So, how can you go about finding that elusive key to their hearts? Read on!
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