Associated with
Nidhi Shah
Karthik Pasupathy Ramachandran
Posted Oct 10, 2019
•
5 min read
Choose the Right Problem for Service Desk Automation - Freshservice Thoughts
Service desk automation is one of the hottest topics in ITSM today. Organizations have understood the importance of automation and how automating manual tasks in a service desk can help their IT teams stay lean and perform better. According to a report published by SDI, 75% of respondents highlighted that their top service desk priority...
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