Associated with
Rick Parrish
Angelina Gennis
Judy Weader
Dr. Maxie Schmidt
Posted Dec 4, 2020
•
7 min read
It's Time For A US Federal Chief Customer Officer
The Biden administration should work with Congress to create a permanent federal chief customer officer (CCO) role to oversee policy, spending, and interagency coordination for all federal customer experience (CX) efforts.
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