CS = (Long-term) Sales | Customer Success and Product Experience Software | Gainsight
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Nick Mehta Nick Mehta
Posted Mar 26, 2021 5 min read
CS = (Long-term) Sales | Customer Success and Product Experience Software | Gainsight

Let's go back to the beginning. In the beginning, there was Sales. Well, maybe some other stuff was before that, but Sales goes back a long way. The model worked well. The vendor sold a customer a product. The customer paid their money upfront. It was the customer's job to use it and get value. And if they had issues, they called the vendor for "technical support." By the way, it was tough for them to switch.

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