Associated with
Brent Ellis
Posted Jul 6, 2021
•
12 min read
Forr Education: Interview Series About Tech's Role In The Student Experience - Tracy Schroeder, VP Of IS&T, Boston University
Photo: Brent Ellis Higher education institutions are driven to improve customer experience (CX) by competitive pressures related to the future of work and an evolving understanding of what the important aspects of a formal education entail. The student experience, however, is far more than the three E's of customer experience - ease, effectiveness, and emotion. [...]
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