Associated with
Wes Andrues
4 min read
Shift Left, Reduce Costs, Thank Knowledge Management
70% of IT help desk professionals and customer service reps have access to a knowledge management solution, which helps them shift left and push ticket resolution as close to the customer as possible. Find out how knowledge management reduces help desk costs.
More Ways to Read:
🧃
Summarize
--
The key takeaways that can be read in under a minute
Sign up to unlock
Worth the squeeze
Get access to the condensed version of this piece, and every other article on The Juice, and so much more.
Start a free account on The Juice and we'll send you weekly emails sharing which podcasts, blogs, guides,
etc. are trending with other marketing or sales pros. We call it the Top 5!
Other content from
Guru
Featured by Salesforce
