Associated with
Martta Eicher Rabago
Posted May 13, 2021
•
6 min read
Top Takeaways from The Gartner 2021 Market Guide for CSM Platforms | Gainsight
Customer Success has grown tremendously, both as a function and an industry, in recent years. According to the "2021 Market Guide for CSM Platforms," Gartner has seen a "steady growth" over the past five years.
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