You've heard it before. Culture counts, yada yada... Wanna' know why it keeps showing up in your feeds, conversations, and interactions? Ok, you ready?  Because CULTURE FREAKING COUNTS!  In fact, it could be the single biggest factor to a great experience – for your employees AND for your customers. And we got to sit down for a chat with someone who genuinely walks the walk when it comes to creating a better culture.  Jose Herrera, Co-Founder and CEO of Hire Horatio shares his expertise and top tips on the topic with our own Brian Schiff and James Gilbert. This week, on RedRoute's Spamming Zero Podcast.  What's Covered? -       Inspiring stories from the customer service frontlines-       Why culture has such a massive influence on the employee experience-       Best practices for leaders – in today's volatile world -       Culture: you can't fake it-       Showing your CS agents some serious appreciation-       Tech that tackles friction points – for customers and employees-       Changing the world (yes, really) -       And more  Ready for more fantastic Spamming Zero conversations ahead? Listen, rate, and subscribe on Casted, Apple Podcast, or Google podcasts.