Posted Aug 17, 2022
The Importance of a Self-Service Knowledgebase
Customer service is evolving. Customers no longer need to call helplines to have the simplest of issues resolved - but, can instead look them up online themselves. Similarly, CX teams can locate the solution to problems almost instantaneously - exponentially improving efficiency and customer satisfaction. So, what is the key to these modern practices? A comprehensive self-service knowledge base.
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