How an EdTech platform Mathema began processing 5 times more queries thanks to automation and AI
Posted Mar 22, 2024 4 min read
How an EdTech platform Mathema began processing 5 times more queries thanks to automation and AI

5000 students are studying simultaneously on the Mathema platform, with over 600 tutors working in Ukraine and abroad. They conduct approximately 30,000 individual online math lessons every month.

With a large base of internal and external clients (including students' parents who pay for the education), the Mathema customer service team is forced to handle thousands of inquiries monthly. They have found that automation is the best solution for this.