How to Measure Online Reputation Management Success in Healthcare
Associated with
Carrie Liken Carrie Liken
6 min read
How to Measure Online Reputation Management Success in Healthcare

More than ever, consumers are turning to the internet for information about your healthcare organization. Online, patients are reading – and leaving – reviews on everything from your facilities to your providers.

Approximately 90% of patients read online reviews to evaluate providers, and 69% of patients will not even consider a healthcare provider with less than a 4.0 average star rating. The message for marketers is clear: after all the time you've spent optimizing every channel in the patient journey, you simply can't afford to neglect your reviews.

Drawing on 20 years of experience helping healthcare organizations navigate an increasingly digital world, we're sharing everything we know about the basics of online reputation management for healthcare. This is the fourth installment of a five-part series – including four blogs and an actionable checklist for healthcare marketers – on using reviews to boost your digital presence, improve discoverability, and build trust in your brand.

So far, we've explored the benefits of healthcare reputation management, how to create a reputation management strategy, and then we answered all the lingering questions. Now that you know how to act on an online healthcare reputation management strategy, you'll need to know how to measure its success - and that's exactly what we'll learn today.

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