How to Rollout a Quota to CS
Posted Jul 5, 2023 ā€¢ 11 min read
How to Rollout a Quota to CS

In a recent session with 4 CS leaders, we dove into examining the importance of defining CS quotas, identifying the right metrics for CS compensation, aligning CS compensation to measurable KPIs, and making customer success your organization's North Star. We also considered why Net Revenue Retention (NRR) should be everyone's responsibility, not just the CS team's. This blog pulls out the most impactful parts of the conversation.

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