Caprice: Hello everyone! Welcome to a new episode of FreshHeroes. I'm your host Caprice and today we've got Freddy with us. Well, hello Freddy buddy! Would you like to introduce yourself to us? Freddy: Hello there. I'm Freddy! (awkward silence) Caprice: That's all?? Freddy: (rolls his eyes) I'm the omnichannel bot for Freshworks and I...