It's Not Just About Culture: Industrializing Customer Success | Customer Success and Product Experience Software | Gainsight
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Nick Mehta Nick Mehta
Posted Dec 18, 2019 6 min read
It's Not Just About Culture: Industrializing Customer Success | Customer Success and Product Experience Software | Gainsight

If you've put up the posters around your office lobby, congratulations! You've taken the first step. But in order to channel those values into transformation, you need technology to make it happen: culture + technology = change

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