Many articles already cover how e-commerce returns affect your B2B business. But we wanted to look at it from your customers' point of view. Therefore, in this blog post, we reveal how errors and returns impact your customers' organizations, plus how you can overcome their challenges by optimizing your e-commerce returns management and preventing errors.

This blog post is based on the results of our B2B Buying Process 2019 Report. For this report, we commissioned Sapio Research to survey 560 professional (B2B) buyers from around the world, to uncover their preferences, needs, and challenges.