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Posted Nov 2, 2022
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6 min read
A Maturity Path to Extend WFM into the Back Office
My last blog post, Extending WFM into the Back Office Is Easier with a WFM Center of Excellence (CoE), focused on how to evolve your back office to adopt a new, consistent way of working with workforce management (WFM), including processes, practices and technology. In this blog, I focus on maximizing the value of WFM by changing the way you work in a prescriptive manner.
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