Great customer service is hard to define. While the fundamentals are always the same, sometimes an approach that works in one industry may be poorly suited to another. And even as companies make tremendous efforts to become more customer-centric, their service sometimes lags behind what customers actually want.
But here's the thing: customers will tell you what works and what doesn't if you know how to listen. Regardless of your product or industry, you have to start paying attention.
More Ways to Read:
🧃Summarize--The key takeaways that can be read in under a minute
Get access to the condensed version of this piece, and every other article on The Juice, and so much more.
Start a free account on The Juice and we'll send you weekly emails sharing which podcasts, blogs, guides,
etc. are trending with other marketing or sales pros. We call it the Top 5!
Copy the URL below and share to your favorite social platforms.
How it works
The shared link will allow the reader to click through to the final url for this piece, skipping the need to sign up or log in to engage with the content.