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Omnichannel Data & Analytics: Making Omnichannel Work
Omnichannel Data & Analytics: Making Omnichannel Work
Jun 24, 2022
Article
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Tailor customer experiences with artificial intelligence
Tailor customer experiences with artificial intelligence
Oct 14, 2022
Article
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How to maximize AI's impact with workflows
How to maximize AI's impact with workflows
Apr 14, 2024
Article
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16 examples of artificial intelligence across 6 industries
16 examples of artificial intelligence across 6 industries
Jun 24, 2022
Article
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Five Secrets to Creating Products and Services Customers Love
Five Secrets to Creating Products and Services Customers Love
Jun 20, 2023
eBook
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AI addresses 5 critical business challenges in healthcare
AI addresses 5 critical business challenges in healthcare
Jun 14, 2023
Article
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Creating a cohesive omnichannel customer support experience
Creating a cohesive omnichannel customer support experience
Jul 14, 2024
Article
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What is call analytics? Measurement, reporting & more
What is call analytics? Measurement, reporting & more
Jun 14, 2023
Article

Latest Content

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The evolving role of customer service representatives in today's modern contact center
The evolving role of customer service representatives in today's modern contact center
Nov 14, 2024
Article
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CallMiner's 2024 CX Landscape Report highlights AI's shift from hype to strategic execution
CallMiner's 2024 CX Landscape Report highlights AI's shift from hype to strategic execution
Oct 14, 2024
Article
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How AI is reshaping the BPO business model
How AI is reshaping the BPO business model
Oct 14, 2024
Article
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Five ways AI enhances patient experience in healthcare
Five ways AI enhances patient experience in healthcare
Aug 14, 2024
Article
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How to empower frontline employees with AI-driven feedback
How to empower frontline employees with AI-driven feedback
Aug 14, 2024
Article
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Extracting valuable insights with text analysis
Extracting valuable insights with text analysis
Aug 14, 2024
Case Study
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Comprehensive guide to effectively train your call center agents
Comprehensive guide to effectively train your call center agents
Aug 14, 2024
Article
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Call center management strategies & best practices for 2024 and beyond
Call center management strategies & best practices for 2024 and beyond
Aug 14, 2024
Article
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10 AI use cases for call center performance and effectiveness
10 AI use cases for call center performance and effectiveness
Aug 14, 2024
Article
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Achieve contact center success with real-time agent guidance
Achieve contact center success with real-time agent guidance
Aug 14, 2024
Article

Articles

582
The evolving role of customer service representatives in today's modern contact center
The evolving role of customer service representatives in today's modern contact center
CallMiner's 2024 CX Landscape Report highlights AI's shift from hype to strategic execution
CallMiner's 2024 CX Landscape Report highlights AI's shift from hype to strategic execution
How AI is reshaping the BPO business model
How AI is reshaping the BPO business model
Five ways AI enhances patient experience in healthcare
Five ways AI enhances patient experience in healthcare
Comprehensive guide to effectively train your call center agents
Comprehensive guide to effectively train your call center agents
How AI analytics can improve call center performance
How AI analytics can improve call center performance
Call center management strategies & best practices for 2024 and beyond
Call center management strategies & best practices for 2024 and beyond
How to empower frontline employees with AI-driven feedback
How to empower frontline employees with AI-driven feedback
Achieve contact center success with real-time agent guidance
Achieve contact center success with real-time agent guidance
10 AI use cases for call center performance and effectiveness
10 AI use cases for call center performance and effectiveness
Five strategies to supercharge your sales effectiveness
Five strategies to supercharge your sales effectiveness
A guide to customer experience tools: Boosting satisfaction and loyalty
A guide to customer experience tools: Boosting satisfaction and loyalty
Creating a cohesive omnichannel customer support experience
Creating a cohesive omnichannel customer support experience
How to uncover customer insights with data mining software
How to uncover customer insights with data mining software
The importance of brand experience in contact centers
The importance of brand experience in contact centers
Workforce engagement management: Strategies, tools & best practices
Workforce engagement management: Strategies, tools & best practices
The top differences between call centers and contact centers
The top differences between call centers and contact centers
CallMiner named a Leader in Real-Time Revenue Execution Platforms
CallMiner named a Leader in Real-Time Revenue Execution Platforms
How to harness customer insights in the age of information overload
How to harness customer insights in the age of information overload
How to improve customer satisfaction in 2024 & beyond
How to improve customer satisfaction in 2024 & beyond
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Case Studies

29
Extracting valuable insights with text analysis
Extracting valuable insights with text analysis
UPMC Improves Agent Coaching and the Bottom Line with Conversation Intelligence
UPMC Improves Agent Coaching and the Bottom Line with Conversation Intelligence
Foundever and CallMiner Improve CX and Optimize Processes for Global Personal Care & Home Fragrances Leader Case Study
Foundever and CallMiner Improve CX and Optimize Processes for Global Personal Care & Home Fragrances Leader Case Study
BPO Division of NTT Improves CX with CallMiner-Powered Enhanced Analytics
BPO Division of NTT Improves CX with CallMiner-Powered Enhanced Analytics
UPMC Improves Agent Coaching and the Bottom Line with Conversation Intelligence
UPMC Improves Agent Coaching and the Bottom Line with Conversation Intelligence
Slimware Reduced Churn and Improved Customer Satisfaction by 300% with CallMiner
Slimware Reduced Churn and Improved Customer Satisfaction by 300% with CallMiner
Gant Travel Partners with CallMiner to Deliver 'Last Best Experience' for Customers
Gant Travel Partners with CallMiner to Deliver 'Last Best Experience' for Customers
State Collections Increases Revenue Collection & Accelerates Agent Development with Automated CallMiner Eureka Interaction Analytics Scorecards
State Collections Increases Revenue Collection & Accelerates Agent Development with Automated CallMiner Eureka Interaction Analytics Scorecards
Davies Consulting and CallMiner Partner to Automate Quality Assurance for VitalityHealth
Davies Consulting and CallMiner Partner to Automate Quality Assurance for VitalityHealth
The Unlimited Teams Up with CallMiner to Mitigate Risk, Protect Brand Integrity and Always Speak the Truth
The Unlimited Teams Up with CallMiner to Mitigate Risk, Protect Brand Integrity and Always Speak the Truth
Kelsey-Seybold Clinic Uses CallMiner to Improve Patient Experience with Reporting Automation
Kelsey-Seybold Clinic Uses CallMiner to Improve Patient Experience with Reporting Automation
Hollis Cobb Boosts Patient Satisfaction and Complaince Outcomes with CallMiner
Hollis Cobb Boosts Patient Satisfaction and Complaince Outcomes with CallMiner
RDI Corporation Attracts New Customers and Delivers Business Boosting Insights with CallMiner
RDI Corporation Attracts New Customers and Delivers Business Boosting Insights with CallMiner
Crawl, Walk, Run: How Radial Uses CallMiner for Cross-Departmental Business Improvements
Crawl, Walk, Run: How Radial Uses CallMiner for Cross-Departmental Business Improvements
Hoist Finance Partners with CallMiner to Transform Business Operations
Hoist Finance Partners with CallMiner to Transform Business Operations
DoublePositive Teams Up with CallMiner to Improve Agent Performance, Consumer Insights, and Enterprise-Wide ROI
DoublePositive Teams Up with CallMiner to Improve Agent Performance, Consumer Insights, and Enterprise-Wide ROI
Sitel Group uses CallMiner for scalability, ease of use and speed to market
Sitel Group uses CallMiner for scalability, ease of use and speed to market
Kelsey-Seybold Clinic Uses CallMiner to Improve Patient Experience with Reporting Automation
Kelsey-Seybold Clinic Uses CallMiner to Improve Patient Experience with Reporting Automation
Davies Consulting and CallMiner Partner to Automate Quality Assurance for VitalityHealth
Davies Consulting and CallMiner Partner to Automate Quality Assurance for VitalityHealth
RDI Corporation Attracts New Customers and Delivers Business Boosting Insights with CallMiner
RDI Corporation Attracts New Customers and Delivers Business Boosting Insights with CallMiner
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eBooks

86
How To Measure Customer Experience And Prove ROI
How To Measure Customer Experience And Prove ROI
A Consumer Marketer's Playbook: How Customer Conversations Drive Brand Fidelity
A Consumer Marketer's Playbook: How Customer Conversations Drive Brand Fidelity
The Ultimate Customer Loyalty Handbook
The Ultimate Customer Loyalty Handbook
Contact Center Decision-Makers' Guide (Interaction Analytics Chapter)
Contact Center Decision-Makers' Guide (Interaction Analytics Chapter)
Key Considerations in Selecting a Conversation Intelligence Solution
Key Considerations in Selecting a Conversation Intelligence Solution
Cracking the Customer Code in Enterprise Tech
Cracking the Customer Code in Enterprise Tech
Five Secrets to Creating Products and Services Customers Love
Five Secrets to Creating Products and Services Customers Love
Healthcare's Patient Engagement Revolution
Healthcare's Patient Engagement Revolution
Three Strategies to Future-Proof Your Contact Center
Three Strategies to Future-Proof Your Contact Center
2023 Contact Center Decision-Makers Guide
2023 Contact Center Decision-Makers Guide
The Contact Center QA "X Factor"
The Contact Center QA "X Factor"
Four CX Trends That Will Shape Financial Services in 2023 and Beyond
Four CX Trends That Will Shape Financial Services in 2023 and Beyond
Beyond Surveys Volume 2: The Power of Unsolicited Customer Feedback
Beyond Surveys Volume 2: The Power of Unsolicited Customer Feedback
How to get data-driven personalization right in retail
How to get data-driven personalization right in retail
Three Critical Ways AI and Automation Can Drive Contact Center Efficiency
Three Critical Ways AI and Automation Can Drive Contact Center Efficiency
Five Critical Trends That Omnichannel Retailers Must Understand
Five Critical Trends That Omnichannel Retailers Must Understand
How to Coach Using AI-Powered Insights Across Your Multi-Generational
How to Coach Using AI-Powered Insights Across Your Multi-Generational
Your Real-Time CX Enhancement Plan
Your Real-Time CX Enhancement Plan
Gartner: 3 Steps to Craft and Impactful Customer Experience Strategy
Gartner: 3 Steps to Craft and Impactful Customer Experience Strategy
Experience Management: Creating Big Picture End-to-End Experiences
Experience Management: Creating Big Picture End-to-End Experiences
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Infographics

3

Podcast Episodes

3

Reports

16
The Forrester Wave™: Conversation Intelligence for Customer Service, Q3, 2023
The Forrester Wave™: Conversation Intelligence for Customer Service, Q3, 2023
Contact Center AI: Hype vs. Reality
Contact Center AI: Hype vs. Reality
Money On The Table: Proof That Customer Service Drives Revenue
Money On The Table: Proof That Customer Service Drives Revenue
Customer Intelligence and Analytics
Customer Intelligence and Analytics
Managing the Complex Modern Compliance and Risk Environment
Managing the Complex Modern Compliance and Risk Environment
2023 State of Contact Center Technology
2023 State of Contact Center Technology
CallMiner CX Landscape Report 2022: Landmark Findings on Data,
CallMiner CX Landscape Report 2022: Landmark Findings on Data,
Call Recording Laws Around the World
Call Recording Laws Around the World
The US Customer Experience Decision-Makers Guide 2022-23
The US Customer Experience Decision-Makers Guide 2022-23
Bridging the Empathy Gap
Bridging the Empathy Gap
SPARK Matrix™: Speech Analytics, 2022
SPARK Matrix™: Speech Analytics, 2022
The Forrester New Wave™: AI-Fueled Speech Analytics Solutions
The Forrester New Wave™: AI-Fueled Speech Analytics Solutions
Contact Centers 2021 Report
Contact Centers 2021 Report
Forrester: The People-Oriented Text Analytics Platforms Landscape, Q1 2022
Forrester: The People-Oriented Text Analytics Platforms Landscape, Q1 2022
ContactBabel US Contact Center Vertical Market Report: Retail
ContactBabel US Contact Center Vertical Market Report: Retail
Contact Center Practices and Guidelines for Managing Through COVID-19
Contact Center Practices and Guidelines for Managing Through COVID-19

Webinars

60
Webinar - How To Empower Agents To Self-Coach
Webinar - How To Empower Agents To Self-Coach
How to Deliver Conversation Analytics Results in the First 90 Days
How to Deliver Conversation Analytics Results in the First 90 Days
Do right by your customers & drive a better culture for your people
Do right by your customers & drive a better culture for your people
How to Train Your Agents to Sell to Customers Needs
How to Train Your Agents to Sell to Customers Needs
How to Properly Assess Agent Performance
How to Properly Assess Agent Performance
4 Ways to Empower and Energize Your Organization with CX Insights
4 Ways to Empower and Energize Your Organization with CX Insights
3 Ways to Shatter CX & Contact Center Data Silos
3 Ways to Shatter CX & Contact Center Data Silos
3 Ways Sekure Merchant Boosted Sales Conversion with Five9 and CallMiner
3 Ways Sekure Merchant Boosted Sales Conversion with Five9 and CallMiner
How to Convert a Remote Agent Workforce - Dialog Direct,a Qualfon Company Case Study
How to Convert a Remote Agent Workforce - Dialog Direct,a Qualfon Company Case Study
How HomeServe USA Improved Contact Center Operations,CX and Results with Speech Analytics
How HomeServe USA Improved Contact Center Operations,CX and Results with Speech Analytics
How Avadyne Health is Driving Better PX/CX and Brand Reputation through Speech Analytics,with CRM Magazine
How Avadyne Health is Driving Better PX/CX and Brand Reputation through Speech Analytics,with CRM Magazine
From Zero to Hero in 10 Months: A Compliance & CX Case Study
From Zero to Hero in 10 Months: A Compliance & CX Case Study
Align Your Contact Center & In-Patient Care for 360 Degree Patient Experience
Align Your Contact Center & In-Patient Care for 360 Degree Patient Experience
Align Your Contact Center with Company Excellence for 360 Degree CX
Align Your Contact Center with Company Excellence for 360 Degree CX
Webinar | How to Identify Support and Retain Vulnerable Customers
Webinar | How to Identify Support and Retain Vulnerable Customers
5 Gold Standards to Improve Customer Surveys,featuring InterAction Metrics
5 Gold Standards to Improve Customer Surveys,featuring InterAction Metrics
Measuring Customer Satisfaction with Speech Analytics
Measuring Customer Satisfaction with Speech Analytics
Best Practices Roundtable Webinar: CX Megatrends to Watch in 2021
Best Practices Roundtable Webinar: CX Megatrends to Watch in 2021
Identify Actionable Engagement Insights to Reduce Employee and Customer Churn featuring Ember
Identify Actionable Engagement Insights to Reduce Employee and Customer Churn featuring Ember
Increasing Technical Sales and Compliance With Speech Analytics
Increasing Technical Sales and Compliance With Speech Analytics
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CallMiner is a SaaS-based, customer engagement and speech analytics platform that leverages AI and machine learning to capture, transcribe and reveal insight from 100% of your customer interactions. The CallMiner Eureka platform transforms the Voice of Your Customers and Voice of your Employees into operational intelligence at scale.

Customer Engagement Analytics delivers dialog and sentiment visibility, agent performance management and PCI-supported sensitive data redaction to enable secure s

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582
articles
29
case studies
86
ebooks
3
infographics
3
podcast episodes
16
reports
60
webinars