Arrow left
Conversational Marketing / Intercom / Podcast Episodes
What happens when customers meet chatbots? Discussing our latest research on AI in customer service
Associated with
Liam Geraghty Liam Geraghty
Sophie Woods Sophie Woods
Cormac O’Dwyer Cormac O’Dwyer
Posted Jul 20, 2023 • 17 min read
What happens when customers meet chatbots? Discussing our latest research on AI in customer service
Intercom Intercom

Intercom Senior Product Researchers, Cormac O'Dwyer and Sophie Woods, discuss how AI is changing people's feelings toward chatbots.

Other content from Intercom
Explore all
No more compromises: How Firsty delivers fast, high-quality support while keeping costs low with Intercom's AI-first platform
Case Study
No more compromises: How Firsty delivers fast, high-quality support while keeping costs low with Intercom's AI-first platform
Response Time: Vol. 30
Article
Response Time: Vol. 30
Built For You: New AI-first releases for better, faster, more personalized support
Article
Built For You: New AI-first releases for better, faster, more personalized support
Off Script: Reinventing customer service with AI
Article
Off Script: Reinventing customer service with AI
Featured by Salesforce
4 Ways Technology Can Give Your Account-Based Marketing Strategy a Boost
Featured
Article
4 Ways Technology Can Give Your Account-Based Marketing Strategy a Boost
Salesforce Claimed Salesforce