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What happens when customers meet chatbots? Discussing our latest research on AI in customer service
Associated with
Liam Geraghty Liam Geraghty
Sophie Woods Sophie Woods
Cormac O’Dwyer Cormac O’Dwyer
Posted Jul 20, 2023 • 17 min read
What happens when customers meet chatbots? Discussing our latest research on AI in customer service
Intercom Intercom

Intercom Senior Product Researchers, Cormac O'Dwyer and Sophie Woods, discuss how AI is changing people's feelings toward chatbots.

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