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Why A Product Marketing Strategy Is Always Necessary [2021]
Why A Product Marketing Strategy Is Always Necessary [2021]
May 16, 2018
Article
Intercom Intercom
Lead Nurturing: How To Build A Lead Nurturing Campaign
Lead Nurturing: How To Build A Lead Nurturing Campaign
Jan 22, 2019
Article
Intercom Intercom
Launch to sell - leverage sales enablement to maximize product launches
Launch to sell - leverage sales enablement to maximize product launches
Jul 09, 2018
Article
Intercom Intercom
Design how you design | Inside Intercom
Design how you design | Inside Intercom
Jul 26, 2016
Article
Intercom Intercom
Wolt manages a million conversations weekly and keeps response time under 60 seconds with Intercom
Wolt manages a million conversations weekly and keeps response time under 60 seconds with Intercom
Aug 11, 2023
Case Study
Intercom Intercom
A conversation with trumpet: Leveraging omnichannel messaging to proactively support customers and drive product adoption
A conversation with trumpet: Leveraging omnichannel messaging to proactively support customers and drive product adoption
Aug 11, 2023
Case Study
Intercom Intercom
Building "Minicom": How Our Engineering Interviews Illustrate Values
Building "Minicom": How Our Engineering Interviews Illustrate Values
Mar 19, 2018
Article
Intercom Intercom
Hospitable uses Intercom's AI-powered chatbot Fin to delight customers with lightning-fast support
Hospitable uses Intercom's AI-powered chatbot Fin to delight customers with lightning-fast support
Aug 11, 2023
Case Study
Intercom Intercom
Bob Moesta on Jobs-to-be-Done | Inside Intercom
Bob Moesta on Jobs-to-be-Done | Inside Intercom
Jul 30, 2020
Podcast Episode
Intercom Intercom
SaaS Sales Tips: 5 Insights from Great SaaS Sales Reps [2021]
SaaS Sales Tips: 5 Insights from Great SaaS Sales Reps [2021]
Apr 13, 2018
Article

Latest Content

Intercom Intercom
Off Script: Imagining the future of customer service in an AI-first world
Off Script: Imagining the future of customer service in an AI-first world
Oct 31, 2024
Case Study
Intercom Intercom
The Ticket: A day in the life of a support knowledge manager
The Ticket: A day in the life of a support knowledge manager
Oct 14, 2024
Video
Intercom Intercom
The Ticket: Leadership's role in creating a customer-centric culture
The Ticket: Leadership's role in creating a customer-centric culture
Oct 14, 2024
Article
Intercom Intercom
The Ticket: Embracing change in customer service the Nordstrom Way
The Ticket: Embracing change in customer service the Nordstrom Way
Oct 14, 2024
Article
Intercom Intercom
The Ticket: A day in the life of a conversation designer
The Ticket: A day in the life of a conversation designer
Oct 14, 2024
Case Study
Intercom Intercom
The Ticket: How strong company culture leads to high customer satisfaction
The Ticket: How strong company culture leads to high customer satisfaction
Oct 14, 2024
Video
Intercom Intercom
Meet Fin 2: Watch the launch of our next-generation AI Agent
Meet Fin 2: Watch the launch of our next-generation AI Agent
Oct 11, 2024
Video
Intercom Intercom
Databox uses Fin AI Copilot to streamline knowledge management and turn help content into resolutions
Databox uses Fin AI Copilot to streamline knowledge management and turn help content into resolutions
Aug 11, 2024
Case Study
Intercom Intercom
Off Script: Better, faster, cheaper – how AI transforms the economics of customer service
Off Script: Better, faster, cheaper – how AI transforms the economics of customer service
Aug 08, 2024
Article
Intercom Intercom
The Ticket: Strategies for getting executive buy-in to adopt AI-first CS
The Ticket: Strategies for getting executive buy-in to adopt AI-first CS
Jul 29, 2024
Article

Articles

948
The Ticket: Embracing change in customer service the Nordstrom Way
The Ticket: Embracing change in customer service the Nordstrom Way
The Ticket: Leadership's role in creating a customer-centric culture
The Ticket: Leadership's role in creating a customer-centric culture
Off Script: Better, faster, cheaper – how AI transforms the economics of customer service
Off Script: Better, faster, cheaper – how AI transforms the economics of customer service
The Ticket: Strategies for getting executive buy-in to adopt AI-first CS
The Ticket: Strategies for getting executive buy-in to adopt AI-first CS
Off Script: Designing the future with AI
Off Script: Designing the future with AI
Response Time: Vol. 30
Response Time: Vol. 30
Built For You: New AI-first releases for better, faster, more personalized support
Built For You: New AI-first releases for better, faster, more personalized support
Off Script: Reinventing customer service with AI
Off Script: Reinventing customer service with AI
Response Time: Vol. 29
Response Time: Vol. 29
The Ticket: Shep Hyken on getting ahead of the competition with exceptional CX
The Ticket: Shep Hyken on getting ahead of the competition with exceptional CX
The Ticket: Unlocking customer service's strategic potential with AI
The Ticket: Unlocking customer service's strategic potential with AI
Takeaways from Support Driven Expo 2024: Embrace change and get ahead
Takeaways from Support Driven Expo 2024: Embrace change and get ahead
How AI is unlocking more meaningful work for customer service teams
How AI is unlocking more meaningful work for customer service teams
Intercom on Product: Making the jump from B2C to B2B product management
Intercom on Product: Making the jump from B2C to B2B product management
Prepare your internal knowledge content for AI
Prepare your internal knowledge content for AI
Ready to transform your career, customer support leaders?
Ready to transform your career, customer support leaders?
Off Script: Into the future with AI-first Customer Service
Off Script: Into the future with AI-first Customer Service
Introducing 'Off Script', a new series from Intercom
Introducing 'Off Script', a new series from Intercom
The ultimate guide to knowledge management in the age of AI
The ultimate guide to knowledge management in the age of AI
There's no going back – the new era of AI-first Customer Service has arrived
There's no going back – the new era of AI-first Customer Service has arrived
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Case Studies

66
Off Script: Imagining the future of customer service in an AI-first world
Off Script: Imagining the future of customer service in an AI-first world
The Ticket: A day in the life of a conversation designer
The Ticket: A day in the life of a conversation designer
Databox uses Fin AI Copilot to streamline knowledge management and turn help content into resolutions
Databox uses Fin AI Copilot to streamline knowledge management and turn help content into resolutions
No more compromises: How Firsty delivers fast, high-quality support while keeping costs low with Intercom's AI-first platform
No more compromises: How Firsty delivers fast, high-quality support while keeping costs low with Intercom's AI-first platform
Investing in success: How Fundrise resolves 50% of its support volume with Intercom's Fin
Investing in success: How Fundrise resolves 50% of its support volume with Intercom's Fin
Doubling down on customer satisfaction: How Mebit transformed its support experience with Intercom
Doubling down on customer satisfaction: How Mebit transformed its support experience with Intercom
Soaring satisfaction: Birdie Care's support automation success
Soaring satisfaction: Birdie Care's support automation success
From complexity to clarity: Retention.com's journey to consolidated customer service
From complexity to clarity: Retention.com's journey to consolidated customer service
Scaling support: How Synthesia meets the needs of a fast-growing customer base with Intercom's AI-powered chatbot, Fin
Scaling support: How Synthesia meets the needs of a fast-growing customer base with Intercom's AI-powered chatbot, Fin
Fresh Technology's journey to first-class support
Fresh Technology's journey to first-class support
A conversation with Bailey Nelson: Leveling up customer service with AI and automation
A conversation with Bailey Nelson: Leveling up customer service with AI and automation
How Copper generated 19 new opportunities in one month with Intercom
How Copper generated 19 new opportunities in one month with Intercom
Hospitable uses Intercom's AI-powered chatbot Fin to delight customers with lightning-fast support
Hospitable uses Intercom's AI-powered chatbot Fin to delight customers with lightning-fast support
Wolt manages a million conversations weekly and keeps response time under 60 seconds with Intercom
Wolt manages a million conversations weekly and keeps response time under 60 seconds with Intercom
A conversation with trumpet: Leveraging omnichannel messaging to proactively support customers and drive product adoption
A conversation with trumpet: Leveraging omnichannel messaging to proactively support customers and drive product adoption
A conversation with Aglet: Boosting support efficiency with bots and automation
A conversation with Aglet: Boosting support efficiency with bots and automation
Webex Events provides five-star support and creates stellar customer experiences with Intercom
Webex Events provides five-star support and creates stellar customer experiences with Intercom
A conversation with Fathom: Providing award-winning customer service
A conversation with Fathom: Providing award-winning customer service
Inter efficiently manages 60k daily conversations and keeps FRT under a minute with Intercom
Inter efficiently manages 60k daily conversations and keeps FRT under a minute with Intercom
Ideris uses Intercom to create stellar experiences throughout the customer journey
Ideris uses Intercom to create stellar experiences throughout the customer journey
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eBooks

78
Supercharge Your Support
Supercharge Your Support
INTERCOM O N CUSTOMER ENG AGEMENT
INTERCOM O N CUSTOMER ENG AGEMENT
Demo Series
Demo Series
Is Intercom for you? - Support Edition
Is Intercom for you? - Support Edition
Deepening your customer relationships by enabling customers to become your investors
Deepening your customer relationships by enabling customers to become your investors
How to Build an Expert Onboarding Strategy
How to Build an Expert Onboarding Strategy
What is Intercom? | Intercom Demos
What is Intercom? | Intercom Demos
Introduction to Custom Bots | Intercom Demos
Introduction to Custom Bots | Intercom Demos
12 Best Live Chat Examples for 2021 | Inside Intercom
12 Best Live Chat Examples for 2021 | Inside Intercom
How to tell your company story | Inside Intercom
How to tell your company story | Inside Intercom
How to Scale Customer Support Without Damaging the Customer Experience
How to Scale Customer Support Without Damaging the Customer Experience
Product Judgment: How to repeatedly create product success
Product Judgment: How to repeatedly create product success
How to manage your support communications during a crisis | Inside Intercom
How to manage your support communications during a crisis | Inside Intercom
Not just support on steroids: How to build a Customer Success team
Not just support on steroids: How to build a Customer Success team
Keeping cool when things heat up: how to support angry customers
Keeping cool when things heat up: how to support angry customers
Demystifying account-based marketing: How to make it actually work for your business
Demystifying account-based marketing: How to make it actually work for your business
Multilingual Customer Support: How to Scale Customer Experiences
Multilingual Customer Support: How to Scale Customer Experiences
Onboarding customers for long-term success [Complete Guide]
Onboarding customers for long-term success [Complete Guide]
How to scale a global sales operations team
How to scale a global sales operations team
How to have impact as a product designer | Inside Intercom
How to have impact as a product designer | Inside Intercom
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Infographics

1

Podcast Episodes

364
The Ticket: Evolving your support org to thrive in the AI era
The Ticket: Evolving your support org to thrive in the AI era
The Ticket: Mapping out the first 90 days with AI-first Customer Service
The Ticket: Mapping out the first 90 days with AI-first Customer Service
The Ticket: Exploring customer service career paths in the age of AI
The Ticket: Exploring customer service career paths in the age of AI
The Ticket: Unpacking the impact of AI on CX with PartnerHero's Mercer Smith
The Ticket: Unpacking the impact of AI on CX with PartnerHero's Mercer Smith
The Ticket: How Fin AI Copilot changes the game for support teams
The Ticket: How Fin AI Copilot changes the game for support teams
The Ticket: Stacy Sherman on how to design customer experiences that drive loyalty
The Ticket: Stacy Sherman on how to design customer experiences that drive loyalty
The Ticket: Fueling the AI machine with the knowledge it needs
The Ticket: Fueling the AI machine with the knowledge it needs
Intercom on Product: The evolution of product management in the age of AI
Intercom on Product: The evolution of product management in the age of AI
The Ticket: How AI is transforming customer service tech stacks
The Ticket: How AI is transforming customer service tech stacks
Amplitude's Jenna Elliott on navigating the future of customer success
Amplitude's Jenna Elliott on navigating the future of customer success
Crossing the threshold: Exploring Intercom's Customer Service Trends Report for 2024
Crossing the threshold: Exploring Intercom's Customer Service Trends Report for 2024
The future of filmmaking: Synthesia CEO Victor Riparbelli on how generative AI is transforming video
The future of filmmaking: Synthesia CEO Victor Riparbelli on how generative AI is transforming video
How AI is creating support roles, not taking them
How AI is creating support roles, not taking them
Learn how AI can unlock productivity, according to AI founder Andrew Louder
Learn how AI can unlock productivity, according to AI founder Andrew Louder
Discover the secret sauce of innovative companies, according to Stanford professor Behnam Tabrizi
Discover the secret sauce of innovative companies, according to Stanford professor Behnam Tabrizi
What happens when customers meet chatbots? Discussing our latest research on AI in customer service
What happens when customers meet chatbots? Discussing our latest research on AI in customer service
Becoming Fin: The story behind the name of our AI chatbot
Becoming Fin: The story behind the name of our AI chatbot
Adapting to the AI revolution in CS: Discussing our 2023 AI report
Adapting to the AI revolution in CS: Discussing our 2023 AI report
Preparing your CS team for the age of AI: Hear the latest thoughts from leaders in the space
Preparing your CS team for the age of AI: Hear the latest thoughts from leaders in the space
Intercom on Product: The AI revolution and the future of customer service
Intercom on Product: The AI revolution and the future of customer service
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Reports

2

Videos

89
The Ticket: A day in the life of a support knowledge manager
The Ticket: A day in the life of a support knowledge manager
The Ticket: How strong company culture leads to high customer satisfaction
The Ticket: How strong company culture leads to high customer satisfaction
Meet Fin 2: Watch the launch of our next-generation AI Agent
Meet Fin 2: Watch the launch of our next-generation AI Agent
The Ticket: Moment of truth – Fin AI Copilot in practice
The Ticket: Moment of truth – Fin AI Copilot in practice
Watch our Fin AI Copilot launch event
Watch our Fin AI Copilot launch event
Something big is coming
Something big is coming
Qualify leads automatically
Qualify leads automatically
CX leader Camille Acey on the evolving dynamics in customer service
CX leader Camille Acey on the evolving dynamics in customer service
The emergence of superintelligent AI
The emergence of superintelligent AI
The father of customer journey mapping, Chip Bell, talks driving innovation through customer partnership
The father of customer journey mapping, Chip Bell, talks driving innovation through customer partnership
Two AI chatbots walk into a bar: TV writer Joe Toplyn on teaching chatbots to crack jokes
Two AI chatbots walk into a bar: TV writer Joe Toplyn on teaching chatbots to crack jokes
Transforming customer service in healthcare, with health educator Jennifer FitzPatrick
Transforming customer service in healthcare, with health educator Jennifer FitzPatrick
Welcome to Intercom
Welcome to Intercom
GPT is here to stay. Where will it take us?
GPT is here to stay. Where will it take us?
Intercom on Product: How ChatGPT changed everything
Intercom on Product: How ChatGPT changed everything
Des Traynor talks startup strategy, product fundamentals and Enterprise SaaS on 20VC
Des Traynor talks startup strategy, product fundamentals and Enterprise SaaS on 20VC
How Intercom can help with your COVID-19 response | Intercom Demo
How Intercom can help with your COVID-19 response | Intercom Demo
Mobile Carousels | Intercom Demos
Mobile Carousels | Intercom Demos
Introduction to the Messenger | Intercom Demos
Introduction to the Messenger | Intercom Demos
Customize your Messenger | Intercom Demos
Customize your Messenger | Intercom Demos
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Webinars

9
Improving support quality while embracing AI: Strategies from Intercom and Klaus
Improving support quality while embracing AI: Strategies from Intercom and Klaus
From science fiction to tech reality: Exploring the impact of AI
From science fiction to tech reality: Exploring the impact of AI
Building AI that works: How to navigate the AI frontier as a product leader
Building AI that works: How to navigate the AI frontier as a product leader
How customer-obsessed companies are coming out on top: Insights from CX executive Marbue Brown
How customer-obsessed companies are coming out on top: Insights from CX executive Marbue Brown
How to prove the value of your customer experience programs – actionable advice from CX expert Jim Tincher
How to prove the value of your customer experience programs – actionable advice from CX expert Jim Tincher
Behavioral economics expert Melina Palmer on unlocking the science of consumer behavior
Behavioral economics expert Melina Palmer on unlocking the science of consumer behavior
A modern primer for retaining customers: Strategies from Intercom, Productboard, and FullStory
A modern primer for retaining customers: Strategies from Intercom, Productboard, and FullStory
Catch up with New at Intercom, our fall product launch event
Catch up with New at Intercom, our fall product launch event
Is Intercom For You? Chatbot Edition
Is Intercom For You? Chatbot Edition

Intercom is a Conversational Relationship Platform (CRP).

With Intercom, you can build better customer relationships through personalized, messenger-based experiences across the customer journey.

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948
articles
66
case studies
78
ebooks
1
infographic
364
podcast episodes
2
reports
89
videos
9
webinars