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Why A Product Marketing Strategy Is Always Necessary [2021]
Why A Product Marketing Strategy Is Always Necessary [2021]
May 16, 2018
Article
Intercom Intercom
Lead Nurturing: How To Build A Lead Nurturing Campaign
Lead Nurturing: How To Build A Lead Nurturing Campaign
Jan 22, 2019
Article
Intercom Intercom
Launch to sell - leverage sales enablement to maximize product launches
Launch to sell - leverage sales enablement to maximize product launches
Jul 09, 2018
Article
Intercom Intercom
Design how you design | Inside Intercom
Design how you design | Inside Intercom
Jul 26, 2016
Article
Intercom Intercom
Wolt manages a million conversations weekly and keeps response time under 60 seconds with Intercom
Wolt manages a million conversations weekly and keeps response time under 60 seconds with Intercom
Aug 11, 2023
Case Study
Intercom Intercom
A conversation with trumpet: Leveraging omnichannel messaging to proactively support customers and drive product adoption
A conversation with trumpet: Leveraging omnichannel messaging to proactively support customers and drive product adoption
Aug 11, 2023
Case Study
Intercom Intercom
Building "Minicom": How Our Engineering Interviews Illustrate Values
Building "Minicom": How Our Engineering Interviews Illustrate Values
Mar 19, 2018
Article
Intercom Intercom
Hospitable uses Intercom's AI-powered chatbot Fin to delight customers with lightning-fast support
Hospitable uses Intercom's AI-powered chatbot Fin to delight customers with lightning-fast support
Aug 11, 2023
Case Study
Intercom Intercom
Bob Moesta on Jobs-to-be-Done | Inside Intercom
Bob Moesta on Jobs-to-be-Done | Inside Intercom
Jul 30, 2020
Podcast Episode
Intercom Intercom
SaaS Sales Tips: 5 Insights from Great SaaS Sales Reps [2021]
SaaS Sales Tips: 5 Insights from Great SaaS Sales Reps [2021]
Apr 13, 2018
Article

Latest Content

Intercom Intercom
The Future of Customer Experience Starts with Smarter Listening
The Future of Customer Experience Starts with Smarter Listening
Apr 11, 2025
Article
Intercom Intercom
The Hidden Cost of Misdiagnosing Customer Issues (And How AI Can Help)
The Hidden Cost of Misdiagnosing Customer Issues (And How AI Can Help)
Apr 11, 2025
Article
Intercom Intercom
An AI-first approach: How RB2B created a lean, scalable support system
An AI-first approach: How RB2B created a lean, scalable support system
Apr 11, 2025
Article
Intercom Intercom
Train Fin to behave like your best agents
Train Fin to behave like your best agents
Apr 09, 2025
Article
Intercom Intercom
Built For You Spring '25: The future of customer service is calling
Built For You Spring '25: The future of customer service is calling
Mar 19, 2025
Article
Intercom Intercom
Evolving Intercom's database infrastructure: Lessons and progress
Evolving Intercom's database infrastructure: Lessons and progress
Mar 11, 2025
Article
Intercom Intercom
Intercom on Product: Designing for Clarity
Intercom on Product: Designing for Clarity
Mar 06, 2025
Article
Intercom Intercom
Transform gaming support: Give every player VIP-level service with Fin
Transform gaming support: Give every player VIP-level service with Fin
Feb 27, 2025
Article
Intercom Intercom
Navigating a new era of AI-first customer service
Navigating a new era of AI-first customer service
Feb 27, 2025
Video
Intercom Intercom
Why Anthropic chose Fin to transform their customer support
Why Anthropic chose Fin to transform their customer support
Feb 21, 2025
Article

Articles

977
The Future of Customer Experience Starts with Smarter Listening
The Future of Customer Experience Starts with Smarter Listening
The Hidden Cost of Misdiagnosing Customer Issues (And How AI Can Help)
The Hidden Cost of Misdiagnosing Customer Issues (And How AI Can Help)
An AI-first approach: How RB2B created a lean, scalable support system
An AI-first approach: How RB2B created a lean, scalable support system
Train Fin to behave like your best agents
Train Fin to behave like your best agents
Built For You Spring '25: The future of customer service is calling
Built For You Spring '25: The future of customer service is calling
Evolving Intercom's database infrastructure: Lessons and progress
Evolving Intercom's database infrastructure: Lessons and progress
Intercom on Product: Designing for Clarity
Intercom on Product: Designing for Clarity
Transform gaming support: Give every player VIP-level service with Fin
Transform gaming support: Give every player VIP-level service with Fin
Why Anthropic chose Fin to transform their customer support
Why Anthropic chose Fin to transform their customer support
Build vs buy: The high bar for building your own AI agent
Build vs buy: The high bar for building your own AI agent
Intercom on Product: DeepSeek, Agents, and the Future of AI with Benedict Evans
Intercom on Product: DeepSeek, Agents, and the Future of AI with Benedict Evans
This is getting real: Welcome to the AI revolution
This is getting real: Welcome to the AI revolution
From support to sales: Turn eCommerce conversations into customers with Fin
From support to sales: Turn eCommerce conversations into customers with Fin
Customer service trends as we know them are dead
Customer service trends as we know them are dead
Intercom on Product: How we became an AI-first company
Intercom on Product: How we became an AI-first company
Making the best of a bad situation: Lessons from an Intercom outage
Making the best of a bad situation: Lessons from an Intercom outage
How we scaled engineering enablement and infrastructure at Intercom
How we scaled engineering enablement and infrastructure at Intercom
Off Script: Brian Eno and Stephen Fry take on AI
Off Script: Brian Eno and Stephen Fry take on AI
Start Good Trouble: Mastering SaaS metrics with Equals' Bobby Pinero
Start Good Trouble: Mastering SaaS metrics with Equals' Bobby Pinero
The AI agent buyer's guide: How to make the right choice for your support needs
The AI agent buyer's guide: How to make the right choice for your support needs
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Case Studies

67
Off Script: Imagining the future of customer service in an AI-first world
Off Script: Imagining the future of customer service in an AI-first world
The Ticket: A day in the life of a conversation designer
The Ticket: A day in the life of a conversation designer
Databox uses Fin AI Copilot to streamline knowledge management and turn help content into resolutions
Databox uses Fin AI Copilot to streamline knowledge management and turn help content into resolutions
Saving time and bolstering support efficiency: PayShepherd's journey with Intercom
Saving time and bolstering support efficiency: PayShepherd's journey with Intercom
No more compromises: How Firsty delivers fast, high-quality support while keeping costs low with Intercom's AI-first platform
No more compromises: How Firsty delivers fast, high-quality support while keeping costs low with Intercom's AI-first platform
Investing in success: How Fundrise resolves 50% of its support volume with Intercom's Fin
Investing in success: How Fundrise resolves 50% of its support volume with Intercom's Fin
Doubling down on customer satisfaction: How Mebit transformed its support experience with Intercom
Doubling down on customer satisfaction: How Mebit transformed its support experience with Intercom
From complexity to clarity: Retention.com's journey to consolidated customer service
From complexity to clarity: Retention.com's journey to consolidated customer service
Soaring satisfaction: Birdie Care's support automation success
Soaring satisfaction: Birdie Care's support automation success
Scaling support: How Synthesia meets the needs of a fast-growing customer base with Intercom's AI-powered chatbot, Fin
Scaling support: How Synthesia meets the needs of a fast-growing customer base with Intercom's AI-powered chatbot, Fin
Fresh Technology's journey to first-class support
Fresh Technology's journey to first-class support
A conversation with Bailey Nelson: Leveling up customer service with AI and automation
A conversation with Bailey Nelson: Leveling up customer service with AI and automation
How Copper generated 19 new opportunities in one month with Intercom
How Copper generated 19 new opportunities in one month with Intercom
Wolt manages a million conversations weekly and keeps response time under 60 seconds with Intercom
Wolt manages a million conversations weekly and keeps response time under 60 seconds with Intercom
A conversation with trumpet: Leveraging omnichannel messaging to proactively support customers and drive product adoption
A conversation with trumpet: Leveraging omnichannel messaging to proactively support customers and drive product adoption
Hospitable uses Intercom's AI-powered chatbot Fin to delight customers with lightning-fast support
Hospitable uses Intercom's AI-powered chatbot Fin to delight customers with lightning-fast support
A conversation with Aglet: Boosting support efficiency with bots and automation
A conversation with Aglet: Boosting support efficiency with bots and automation
Webex Events provides five-star support and creates stellar customer experiences with Intercom
Webex Events provides five-star support and creates stellar customer experiences with Intercom
A conversation with Fathom: Providing award-winning customer service
A conversation with Fathom: Providing award-winning customer service
Inter efficiently manages 60k daily conversations and keeps FRT under a minute with Intercom
Inter efficiently manages 60k daily conversations and keeps FRT under a minute with Intercom
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eBooks

78
Supercharge Your Support
Supercharge Your Support
INTERCOM O N CUSTOMER ENG AGEMENT
INTERCOM O N CUSTOMER ENG AGEMENT
Demo Series
Demo Series
Is Intercom for you? - Support Edition
Is Intercom for you? - Support Edition
Deepening your customer relationships by enabling customers to become your investors
Deepening your customer relationships by enabling customers to become your investors
How to Build an Expert Onboarding Strategy
How to Build an Expert Onboarding Strategy
What is Intercom? | Intercom Demos
What is Intercom? | Intercom Demos
Introduction to Custom Bots | Intercom Demos
Introduction to Custom Bots | Intercom Demos
12 Best Live Chat Examples for 2021 | Inside Intercom
12 Best Live Chat Examples for 2021 | Inside Intercom
How to tell your company story | Inside Intercom
How to tell your company story | Inside Intercom
How to Scale Customer Support Without Damaging the Customer Experience
How to Scale Customer Support Without Damaging the Customer Experience
Product Judgment: How to repeatedly create product success
Product Judgment: How to repeatedly create product success
How to manage your support communications during a crisis | Inside Intercom
How to manage your support communications during a crisis | Inside Intercom
Not just support on steroids: How to build a Customer Success team
Not just support on steroids: How to build a Customer Success team
Keeping cool when things heat up: how to support angry customers
Keeping cool when things heat up: how to support angry customers
Demystifying account-based marketing: How to make it actually work for your business
Demystifying account-based marketing: How to make it actually work for your business
Multilingual Customer Support: How to Scale Customer Experiences
Multilingual Customer Support: How to Scale Customer Experiences
Onboarding customers for long-term success [Complete Guide]
Onboarding customers for long-term success [Complete Guide]
How to scale a global sales operations team
How to scale a global sales operations team
How to have impact as a product designer | Inside Intercom
How to have impact as a product designer | Inside Intercom
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Infographics

1

Podcast Episodes

369
The Ticket: Nick Clark on how to design AI support for the customer
The Ticket: Nick Clark on how to design AI support for the customer
The Ticket: AI integration lessons from ScreenCloud
The Ticket: AI integration lessons from ScreenCloud
The Ticket: How to practice Amazon's "Big Bet Leadership"
The Ticket: How to practice Amazon's "Big Bet Leadership"
The Ticket: How to lead your customer service team into the AI future
The Ticket: How to lead your customer service team into the AI future
Start Good Trouble: Why go-to-market is the new moat
Start Good Trouble: Why go-to-market is the new moat
The Ticket: Evolving your support org to thrive in the AI era
The Ticket: Evolving your support org to thrive in the AI era
The Ticket: Mapping out the first 90 days with AI-first Customer Service
The Ticket: Mapping out the first 90 days with AI-first Customer Service
The Ticket: Exploring customer service career paths in the age of AI
The Ticket: Exploring customer service career paths in the age of AI
The Ticket: Unpacking the impact of AI on CX with PartnerHero's Mercer Smith
The Ticket: Unpacking the impact of AI on CX with PartnerHero's Mercer Smith
The Ticket: How Fin AI Copilot changes the game for support teams
The Ticket: How Fin AI Copilot changes the game for support teams
The Ticket: Stacy Sherman on how to design customer experiences that drive loyalty
The Ticket: Stacy Sherman on how to design customer experiences that drive loyalty
The Ticket: Fueling the AI machine with the knowledge it needs
The Ticket: Fueling the AI machine with the knowledge it needs
Intercom on Product: The evolution of product management in the age of AI
Intercom on Product: The evolution of product management in the age of AI
The Ticket: How AI is transforming customer service tech stacks
The Ticket: How AI is transforming customer service tech stacks
Amplitude's Jenna Elliott on navigating the future of customer success
Amplitude's Jenna Elliott on navigating the future of customer success
Crossing the threshold: Exploring Intercom's Customer Service Trends Report for 2024
Crossing the threshold: Exploring Intercom's Customer Service Trends Report for 2024
The future of filmmaking: Synthesia CEO Victor Riparbelli on how generative AI is transforming video
The future of filmmaking: Synthesia CEO Victor Riparbelli on how generative AI is transforming video
How AI is creating support roles, not taking them
How AI is creating support roles, not taking them
Learn how AI can unlock productivity, according to AI founder Andrew Louder
Learn how AI can unlock productivity, according to AI founder Andrew Louder
Discover the secret sauce of innovative companies, according to Stanford professor Behnam Tabrizi
Discover the secret sauce of innovative companies, according to Stanford professor Behnam Tabrizi
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Reports

2

Videos

97
Navigating a new era of AI-first customer service
Navigating a new era of AI-first customer service
A Day in the Life of a Support Operations Analyst
A Day in the Life of a Support Operations Analyst
AI, psychology, and the future of customer support: Insights from Synthesia's Head of Support
AI, psychology, and the future of customer support: Insights from Synthesia's Head of Support
Scaling Customer Support with AI: Nuuly's Winning Formula
Scaling Customer Support with AI: Nuuly's Winning Formula
The art of AI change management: CS insights from Angelo Livanos of Lightspeed Commerce
The art of AI change management: CS insights from Angelo Livanos of Lightspeed Commerce
The Ticket: The Four Pillars of CX - A deep dive into what makes for great customer experiences
The Ticket: The Four Pillars of CX - A deep dive into what makes for great customer experiences
The Ticket: A day in the life of a support knowledge manager
The Ticket: A day in the life of a support knowledge manager
The Ticket: How strong company culture leads to high customer satisfaction
The Ticket: How strong company culture leads to high customer satisfaction
Meet Fin 2: Watch the launch of our next-generation AI Agent
Meet Fin 2: Watch the launch of our next-generation AI Agent
Innovating with AI: The latest insights from SaaS companies leading the way
Innovating with AI: The latest insights from SaaS companies leading the way
Built for You: Fin is now available over email
Built for You: Fin is now available over email
The Ticket: Moment of truth – Fin AI Copilot in practice
The Ticket: Moment of truth – Fin AI Copilot in practice
Watch our Fin AI Copilot launch event
Watch our Fin AI Copilot launch event
Something big is coming
Something big is coming
Qualify leads automatically
Qualify leads automatically
CX leader Camille Acey on the evolving dynamics in customer service
CX leader Camille Acey on the evolving dynamics in customer service
The emergence of superintelligent AI
The emergence of superintelligent AI
The father of customer journey mapping, Chip Bell, talks driving innovation through customer partnership
The father of customer journey mapping, Chip Bell, talks driving innovation through customer partnership
Two AI chatbots walk into a bar: TV writer Joe Toplyn on teaching chatbots to crack jokes
Two AI chatbots walk into a bar: TV writer Joe Toplyn on teaching chatbots to crack jokes
Transforming customer service in healthcare, with health educator Jennifer FitzPatrick
Transforming customer service in healthcare, with health educator Jennifer FitzPatrick
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Webinars

9
Improving support quality while embracing AI: Strategies from Intercom and Klaus
Improving support quality while embracing AI: Strategies from Intercom and Klaus
From science fiction to tech reality: Exploring the impact of AI
From science fiction to tech reality: Exploring the impact of AI
Building AI that works: How to navigate the AI frontier as a product leader
Building AI that works: How to navigate the AI frontier as a product leader
How customer-obsessed companies are coming out on top: Insights from CX executive Marbue Brown
How customer-obsessed companies are coming out on top: Insights from CX executive Marbue Brown
How to prove the value of your customer experience programs – actionable advice from CX expert Jim Tincher
How to prove the value of your customer experience programs – actionable advice from CX expert Jim Tincher
Behavioral economics expert Melina Palmer on unlocking the science of consumer behavior
Behavioral economics expert Melina Palmer on unlocking the science of consumer behavior
A modern primer for retaining customers: Strategies from Intercom, Productboard, and FullStory
A modern primer for retaining customers: Strategies from Intercom, Productboard, and FullStory
Catch up with New at Intercom, our fall product launch event
Catch up with New at Intercom, our fall product launch event
Is Intercom For You? Chatbot Edition
Is Intercom For You? Chatbot Edition