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The Ticket: Fueling the AI machine with the knowledge it needs
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Bobby Stapleton Bobby Stapleton
Liam Geraghty Liam Geraghty
Ruth O’Brien Ruth O’Brien
Posted Mar 21, 2024 • 3 min read
The Ticket: Fueling the AI machine with the knowledge it needs
Intercom Intercom

This week on The Ticket podcast, our Director of Automated and Proactive Support, Ruth O'Brien, and our Director of Human Support, Bobby Stapleton, dive into the importance of creating a culture of knowledge management for unlocking AI success and delivering a great customer experience.

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